Support & logistics

Ensuring consultations, medical report transfers, travel and accommodation logistics all work seamlessly.

Supporting patients
Mr Sam Rajaratnam, Consultant Orthopaedic Knee Surgeon performing a physical exam on a knee injury patient

A concierged healthcare journey

We remove the lengthy administration and stresses of accessing private healthcare — often at a difficult time. The MedicBook provides priority access to consultants’ busy diaries, and takes care of logistics and itineraries.

How we can support you

01

Consultant search & match

Based on your symptoms or condition, typically we provide 3 sub-specialist consultant recommendations.

02

Appointments booking

We liaise with medical secretaries and hospital teams ensuring priority access to consultants’ diaries.

03

Medical record management

We collate and securely share your medical documents and imaging for seamless consultations.

04

Insurer process support

We understand and can support you with the sometimes complex insurance authorisation process.

05

Self-funding patients

We help self-paying patients with admin, booking, payments and medical terms and conditions.

Staying near hospital

Most of the hospitals we work with have pre-negotiated discounted rates for patients or their families wanting to stay nearby — either before, during or after treatment and rehabilitation. We can advise patients on the options.

Cleveland Clinic London main hospital, 33 Grosvenor Place, London SW1

The typical client questions we answer

Which consultants are the top people for diagnosing and treating my condition?

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How do I move my medical information, diagnostic tests and results, such as scans?

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Which hospital is best for my treatment and where can my family stay when I’m there?

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What are the processes for accessing my insurance or self-funding my treatment?

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Reviews

I don’t think I'm exaggerating to say that talking to Samantha changed my life. I had been battling with accepting I needed some kind of major surgical intervention for a rapidly deteriorating back problem. I was filled with fear, uncertainty and inability to commit to a procedure I knew I needed because I just didn’t know whose hands I should entrust my life with. Samantha gave me a summary of three surgeons, crisply delivered in language I understood. Having someone who’d done the homework was hugely reassuring. I went with her recommendation and have never looked back. Surgery is scary. Samantha made it far less so by directing me to surgeons leading their field and at the top of their game. My thanks to Samantha for this is heartfelt.

— Spinal surgery patient

I cannot say how grateful I am that you got me an intro to Ben - my outcome would have been very different without your help. It was the most important thing anyone could have done for me.

— Renal cancer patient, London Bridge Hospital

Thanks to Samantha Boyce, I found the best surgeons for my shoulder reconstruction. The Cleveland Clinic London was state-of-the-art, and I can’t recommend it highly enough.

— Shoulder surgery patient

We contacted Samantha at The MedicBook unclear about a spinal condition. After a few questions she instantly knew who would be the best person for my son to see. I genuinely do not know what we would have done without The MedicBook.

— Spinal diagnosis & treatment, Cleveland Clinic London

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